One third of employees see artificial intelligence as job creator

Reveals CCS Insight

One in three employees believe artificial intelligence (AI) will actually increase the number of jobs available in the future, with millennials especially positive, revealed CCS Insight’s latest employee enterprise survey. The survey of more than 650 employees, across five regions, reaffirmed that employees see artificial intelligence as the technology that will cause the most disruption to the workplace over the next few years.

More than half of employees expect artificial intelligence to affect their jobs within three years, with 70 percent feeling it will do so within the next decade. The automation of mundane work tasks, the increasing performance of machinery and the use of assistive AI features in productivity and collaboration applications were cited by respondents as the top uses and benefits of the technology in the future.

CCS Insight’s vice president of enterprise research, Nick McQuire, comments, “Despite many reports painting a bleak outlook for the impact of AI on the job market in recent months, our survey reveals rather positive attitudes to the technology, both as a job creator and an enabler of work. Employees are drowning in a sea of data and digital technology. Rather than destroying jobs, AI is seen as a tool that could help us work smarter and better in the future”.

At the same time, however, employees have significant concerns about AI. A lack of trust in the accuracy of cognitive systems and a weak understanding of how AI works were listed as the main areas that could hold back the adoption of the technology.

Google is best positioned to lead progress in AI, according to survey respondents, ahead of Microsoft and Apple. But the findings indicate that there’s still all to play for, with IBM, academic institutions, Amazon and Facebook all expected to take important roles in driving development of the emerging technology.

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