RBS set to close hundreds of branches

Here’s you what you need to know

Following a review of the RBS branch network a decision has been taken to close 62 Royal Bank of Scotland branches, and 197 NatWest branches. As a result of this process, there will be around 680 redundancies, and we will seek to manage this process on a voluntary basis.

An RBS spokesperson said: “More and more of our customers are choosing to do their everyday banking online or on mobile. Since 2014 the number of customers using our branches across the UK has fallen by 40 per cent and mobile transactions have increased by 73 per cent over the same period. Over 5 million customers now use our mobile banking app and one in five only bank with us digitally.  

We’re providing our customers with more ways to bank than ever before – they can choose from a range of digital, to face-to-face options. As customers continue to change the way they bank with us, we must change the way we serve them, so we are investing in our more popular branches and shaping our network, replacing traditional bricks and mortar branches with alternative ways to bank, including; Community Bankers, Mobile Bank on Wheels, and Post Offices, so that we can reach even more customers.

We expect these branch closures to result in around 680 redundancies. We realise this is difficult news for our colleagues and we are doing everything we can to support those affected. We will ensure compulsory redundancies are kept to an absolute minimum”.   

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