Wellesley Hotel in hot water for charging £75 for three bottles of water

£75 for three bottles of water? Only in London.

London’s Wellesley Hotel is in hot water for charging a businessperson £75 for three bottles of sparkling water.

Property adviser Edward Heaton was left baffled after he had to pay more than £50 towards the hotel bar’s “minimum spend” and an £8.33 service charge in addition to £16.50 for the three bottles.

Heaton to took to twitter to vent out his frustration over the charge.

He tweeted: “Avoid @wellesleylondon - £75 for 3 San Pellegrino in their garden. Not told of minimum spend of £25/head. #ripoff”

 

Speaking to the Standard, Heaton said: “I have no issue if they have a minimum charge, but they need to make it clear.

“I was meeting a client and it was a very hot day, around 4pm, and we asked for three bottles of water.

“There was no menu, we just gave our order, had the water and then I asked for a bill. It came to £75 — for three small bottles of water. I thought it was extraordinary and I quietly asked if it was correct and they said ‘yes, there is a minimum order of £25 per person after 4pm’.

“I didn’t want to make a scene because of the people I was with, so I paid the bill but got in touch with them later to complain. “

“There were no menus when we sat down and no one explained the minimum spend.”

A statement from the hotel said: “The Wellesley applies a minimum spend of £25 per person as standard after 4pm for guests occupying the hotel’s cigar terraces … Guests are made aware of this policy on arrival and the rates are printed on the menus.

“Mr Heaton did send an email of complaint the following week. In response, The Wellesley’s management team replied on the same day to offer its sincere apologies to Mr Heaton for an experience he deemed less than satisfactory and we would like to take this opportunity to apologise again.”

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Readers' comments (1)

  • It is a proven fact London hotels are now amongst the most expensive in the world and these minumum spend policies are a very unwelcome trend, but if published there is very little recourse. However London does cater for a wide range of hotels and there are competitively priced options out there for accommodation, dinning, meetings and events - for advice on how to get the best deals see http://www.hoteldesk.co.uk/posts/rising-central-london-hotel-prices-how-to-get-the-best-deal/

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