The best and worst 100 shops 2015: Which squeaky-clean company comes out top?

And which nightmare stores are worth avoiding?

The folks at Which? interviewed almost 10,000 shoppers to find out which high street chains are our favourites, and which are not.

The colourful soap company Lush came out on top for the second year in a row, with customers praising helpful and friendly staff.

Customers rated the 100 high street stores on prices, store environment, customer service and the range and quality of products.

Clothes and home-furnishings retailer John Lewis came in second, independently owned DIY stores were third, hi-fi shop Richer Sounds has snatched fourth place, and Screwfix completes the top five.

Phone shop EE came bottom of the table, inching out last year’s worst performer WH Smith in the race to the bottom.

Which? editor Richard Headland, said: “With independent stores on the up in our annual survey, it shows a big name isn’t everything as consumers look for quality in both products and service. If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming back through their doors.”

Here’s the top and bottom of the list of excellence/shame:

The top 10 stores are:


:: 1. Lush 80%

:: 2. John Lewis 79%

:: 3. Independents – DIY and decorating 76%

:: 4. Richer Sounds 75%

:: 4= Screwfix 75%

::6. Apple

::6= Home Bargains

::8. Independents – Furnishings and homeware

::9. Fenwick

::9= Go Outdoors

::9= Independents – electricals

::9= Waterstones

::9= White Stuff

And the bottom 10 stores are (from worst to least worst):

:: 100. EE 52%

:: 99. WHSmith 54%

:: 98.Topshop/Topman 55%

:: 96=.H&M 56%

:: 96. BHS 56%

:: 94= Vodafone

:: 94= Sports Direct

:: 92= JD Sports

:: 92= Homebase

:: 90= Tesco

:: 90= Poundstretcher

Now read

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