Moneypenny diversifies with new 'Live Chat' service

Moneypenny is expanding!

Moneypenny, the UK’s leading outsourced communications provider for small and medium-sized businesses, is further expanding with the launch of its new Live Chat service.

The company believes there is a buoyant market for the service. New research commissioned by Moneypenny shows that only 29 per cent of small businesses in the UK are currently using Live Chat. Also, almost 50 per cent of small businesses would consider using Live Chat but their main concern is that they do not have the time to manage it efficiently.

Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call.

Joanna Swash, managing director of Moneypenny, said: “We are very excited about the launch of Live Chat. It gives customers another route to communicate with businesses as not everyone wants to call all of the time.

“It is also excellent for customer service and will increase the number of enquiries generated for our clients. Moneypenny is a great example of this, as we recently launched Live Chat on Moneypenny.com and it has already increased our enquiries by 30 per cent.”

This is the latest development in a significant 12 months for the company. The bespoke built headquarters was officially opened by HRH the Prince of Wales in July, followed by a series of building award wins.

In addition, Moneypenny was placed fourth in The Sunday Times top 100 ‘Best Companies to Work For’, the second time it has received a top five listing.

Moneypenny is already working with businesses nationally, and demand is increasing rapidly as businesses are realising the efficient and consistent Live Chat service Moneypenny can now provide.

Joanna added: “Our key strength is that we really understand what our clients need, this combined with our unique out-of-hours and overflow service, for when clients are at lunch or in meetings, is already proving very popular.

“By looking after some or all chats exactly as if based in their office, clients see immediate results in sales and service levels.”

Who are Moneypenny?

Moneypenny is the world’s leading provider of telephone answering, outsourced switchboard, Live Chat and customer contact solutions. Moneypenny works with businesses of all shapes and sizes, from sole traders right up to multinational corporations.  

In the UK, Moneypenny has over 500 staff, a figure that is growing at a rapid rate and has recently opened offices in Charleston, USA. The company was founded by a brother and sister team in 2000 and currently handles over 10m customer communications a year for 10,000 businesses. 

Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised in The Sunday Times ‘100 Best Companies to Work For’ five times, including a top 5 listing in 2015 and 2017.

 

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