Network Rail is failing customers, watchdog warns, as passengers are “not getting what they pay for”

The Office of Rail Regulation (ORR) has issued a stark warning to Network Rail that the organisation is failing passengers.

Network Rail, which is responsible for 20,000 miles of track, 40,000 bridges and viaducts and 19 major stations, has missed its punctuality target this year, despite a £38bn investment.

A total of 50,000 more trains than expected were running significantly late.

Head of the ORR Richard Price confronted Mark Carne, the CEO of Network Rail, in a meeting, telling him customers were “not getting what they are paying for”.

An investigation by the Independent on Sunday found one in every 11 trains was arriving significantly behind schedule – the worst record for seven years.

Network Rail is forecast to be £112m over-budget this year and the organisation is likely to get further fines for missing targets.

Price said: “I do not think that Network Rail is performing close to its potential, but the new management does recognise this. We’re now watching Network Rail in much greater detail and getting much more mumbo-jumbo from them.”

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Readers' comments (1)

  • Why is it Network Rail's fault if trains are late? Surely it's the fault of the train operators?

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