Really O'Leary? Ryanair chief invites customers to give feedback

He’s called passengers who forget to print their boarding passes “stupid” and is not interested in listening to “sob stories” of customers.

But now Ryanair chief Michael O’Leary wants to make amends by improving Ryanair using customer feedback.

The cheeky boss has launched a feedback section on the site where disgruntled customers can leave their thoughts.

The move comes after Ryanair was last month voted the worst of Britain’s 100 biggest brands by readers of consumer magazine Which?.

The airline received a poor two-star rating in every element of customer service.

O’Leary writes on the site: “Please send me your suggestions as to how Ryanair can further improve our industry-leading customer service. All suggestions will be gratefully acknowledged by me. I’m looking forward to hearing from you.”

He signs himself off ‘Da boss’.

Really O’Leary?

Here’s the letter:

Dear Customer,

Over the past 29 years Ryanair has grown from carrying 200,000 to over 81 million customers annually. But we want to keep improving our services, which is where you can help me. Please send me your suggestions as to how Ryanair can further improve our industry leading customer service.”

All suggestions will be gratefully acknowledged by me. I’m looking forward to hearing from you.”

Many thanks
Michael O’ Leary
Da Boss ☺”

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