Here’s how car insurance companies screw you in fees

If you didn’t know already

Car insurance companies are ripping off their customers with “eye-watering” fees on top of annual premiums, a Which? investigation has found.

The study looked at 44 insurers and found some charged:

  • £50 to renew a policy (1st Central)
  • £75 for cancelling, even in the cooling-off period
  • £30 for duplicate documents (Axa Direct and Swiftcover)
  • £35 for adjustment fees, such as changing a name, address or job (IGO4)

“We’ve found some insurers charging customers eye-watering admin fees that can be hard to avoid,” said executive director of Which? Richard Lloyd.

“We want companies to ensure their fees reflect actual costs, and aren’t just a way to squeeze more money from customers.”


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